Got a question about your order or need help choosing the perfect product? Drop us a message, our Customer Service team is ready to help.

We're here to help you, Monday - Friday 9am-5pm and Saturday 9am-4pm.

Roseland

Add items to your basket and proceed to Checkout. On the same page you enter your delivery and payment details, you will find &quot;Discount code or gift card&quot;. Please enter your discount code here. Please note, some discount codes are automatically added to qualifying orders - these will be listed under &quot;Order Summary&quot; at checkout. If you are having trouble, please contact us on 01872 672111.

Add items to your basket and proceed to Checkout. On the same page you enter your delivery and payment details, you will find "Discount code or gift card". Please enter your discount code here. Please note, some discount codes are automatically added to qualifying orders - these will be listed under "Order Summary" at checkout. If you are having trouble, please contact us on 01872 672111.

How do I apply promo/discount codes?

Payments & Discounts

Do you offer fabric swatches?

Can I order wood samples?

Do you sell ready-assembled furniture?

Do you offer an assembly service?

Do you offer product guarantees?

Do you have any photos of products in customers' homes?

Do you have a shop I can visit?

The website says a product is out of stock - will it come back?

Do you take away packaging?

Can I order replacement parts?

Products & Services

How much does delivery cost?

How long will it take for my order to arrive?

Where do you deliver to?

Will I be given a delivery slot?

What is your delivery policy?

How do I track my order?

I missed my delivery!

Delivery & Tracking

My order has arrived damaged

Something is missing from my order

My assembly instructions are missing

Order Issues

Which methods of payment do you accept?

Do you offer finance/buy now pay later options?

Do you offer trade/bulk order discounts?

I have a query with my Klarna order

I have a query with my Clearpay order

Do you offer Blue Light Card discount?

Do you offer exchanges or refunds?

How do I make a return?

When will I get my refund?

Returns & Refunds

Can I edit or add anything to my order?

Can I change my order details (name/address) after placing an order?

How do I cancel my order?

Order Management

I'm having trouble logging in

How do I sign up to receive Roseland newsletters?

How do I unsubscribe from Roseland newsletters?

How do I request the deletion of my personal data?

Account

Do you have a privacy policy?

Do you have a sustainability policy?

Other

How do I apply promo/discount codes?Updated 2 months ago