Got a question about your order or need help choosing the perfect product? Drop us a message, our Customer Service team is ready to help.

We're here to help you, Monday - Friday 9am-5pm and Saturday 9am-4pm.

Roseland

<p>We&apos;re sorry your item(s) have damage. We do our best to minimise damage in transit. Please send us an email to <a href="mailto:info@roselandfurniture.com">info@roselandfurniture.com</a> including details and images of the damage.</p>

We're sorry your item(s) have damage. We do our best to minimise damage in transit. Please report your order issue in our
[link to live Order Management portal] for further assistance. Please include an image of the damage. We'll be in touch to resolve the issue.

What happens if my item(s) arrives damaged?

Order Issues

Do you offer fabric swatches?

Can I order wood samples?

Do you sell ready-assembled furniture?

Do you offer an assembly service?

Do you offer product guarantees?

Do you have any photos of products in customers' homes?

Do you have a shop I can visit?

The website says a product is out of stock - will it come back?

Do you take away packaging?

Can I order replacement parts?

Products & Services

How much does delivery cost?

How long will it take for my order to arrive?

Where do you deliver to?

Will I be given a delivery slot?

What is your delivery policy?

How do I track my order?

I missed my delivery!

Delivery & Tracking

My order has arrived damaged

Something is missing from my order

My assembly instructions are missing

Which methods of payment do you accept?

Do you offer finance/buy now pay later options?

How do I apply promo/discount codes?

Do you offer trade/bulk order discounts?

I have a query with my Klarna order

I have a query with my Clearpay order

Do you offer Blue Light Card discount?

Payments & Discounts

Do you offer exchanges or refunds?

How do I make a return?

When will I get my refund?

Returns & Refunds

Can I edit or add anything to my order?

Can I change my order details (name/address) after placing an order?

How do I cancel my order?

Order Management

I'm having trouble logging in

How do I sign up to receive Roseland newsletters?

How do I unsubscribe from Roseland newsletters?

How do I request the deletion of my personal data?

Account

Do you have a privacy policy?

Do you have a sustainability policy?

Other

My order has arrived damagedUpdated 2 months ago