We're sorry your item(s) have damage. We do our best to minimise damage in transit. Please report your order issue in our [link to live Order Management portal] for further assistance. Please include an image of the damage. We'll be in touch to...

We&apos;re sorry your item(s) have damage. We do our best to minimise damage in transit. Please send us an email to <a href="mailto:info@roselandfurniture.com">info@roselandfurniture.com</a> including details and images of the damage.

My order has arrived damaged

We're so sorry about this. Please contact us info@roselandfurniture.com including your order number and the details of the missing item(s), or give us a call on 01872 672111.

We&apos;re so sorry about this. Please contact us info@roselandfurniture.com including your order number and the details of the missing item(s), or give us a call on 01872 672111.

Something is missing from my order

Sorry about this! Many of our products have digital assembly instructions you can view online - simple visit the product page and look for the "Assembly Instructions" link. If you need more help, please contact us info@roselandfurniture.com.

Sorry about this! Many of our products have digital assembly instructions you can view online - simple visit the product page and look for the &quot;Assembly Instructions&quot; link. If you need more help, please contact us info@roselandfurniture.com.

My assembly instructions are missing

Got a question about your order or need help choosing the perfect product? Drop us a message, our Customer Service team is ready to help.

We're here to help you, Monday - Friday 9am-5pm and Saturday 9am-4pm.

Roseland

Order Issues

Do you offer fabric swatches?

Can I order wood samples?

Do you sell ready-assembled furniture?

Do you offer an assembly service?

Do you offer product guarantees?

Do you have any photos of products in customers' homes?

Do you have a shop I can visit?

The website says a product is out of stock - will it come back?

Do you take away packaging?

Can I order replacement parts?

Products & Services

How much does delivery cost?

How long will it take for my order to arrive?

Where do you deliver to?

Will I be given a delivery slot?

What is your delivery policy?

How do I track my order?

I missed my delivery!

Delivery & Tracking

Which methods of payment do you accept?

Do you offer finance/buy now pay later options?

How do I apply promo/discount codes?

Do you offer trade/bulk order discounts?

I have a query with my Klarna order

I have a query with my Clearpay order

Do you offer Blue Light Card discount?

Payments & Discounts

Do you offer exchanges or refunds?

How do I make a return?

When will I get my refund?

Returns & Refunds

Can I edit or add anything to my order?

Can I change my order details (name/address) after placing an order?

How do I cancel my order?

Order Management

I'm having trouble logging in

How do I sign up to receive Roseland newsletters?

How do I unsubscribe from Roseland newsletters?

How do I request the deletion of my personal data?

Account

Do you have a privacy policy?

Do you have a sustainability policy?

Other