Got a question about your order or need help choosing the perfect product? Drop us a message, our Customer Service team is ready to help.

We're here to help you, Monday - Friday 9am-5pm and Saturday 9am-4pm.

Roseland

You will be notified by email when your order is dispatched. If your order is being delivered by SGK, you will have already agreed a delivery slot. If DPD are delivering, you will receive a timeslot the morning of your delivery, and you will be able to track via DPD.

To track your order, select Track Order in our Help Centre and follow the instructions. The level of tracking you'll receive depends on which carrier your order is being delivered by.

How do I track my order?

Delivery & Tracking

Do you offer fabric swatches?

Can I order wood samples?

Do you sell ready-assembled furniture?

Do you offer an assembly service?

Do you offer product guarantees?

Do you have any photos of products in customers' homes?

Do you have a shop I can visit?

The website says a product is out of stock - will it come back?

Do you take away packaging?

Can I order replacement parts?

Products & Services

How much does delivery cost?

How long will it take for my order to arrive?

Where do you deliver to?

Will I be given a delivery slot?

What is your delivery policy?

I missed my delivery!

My order has arrived damaged

Something is missing from my order

My assembly instructions are missing

Order Issues

Which methods of payment do you accept?

Do you offer finance/buy now pay later options?

How do I apply promo/discount codes?

Do you offer trade/bulk order discounts?

I have a query with my Klarna order

I have a query with my Clearpay order

Do you offer Blue Light Card discount?

Payments & Discounts

Do you offer exchanges or refunds?

How do I make a return?

When will I get my refund?

Returns & Refunds

Can I edit or add anything to my order?

Can I change my order details (name/address) after placing an order?

How do I cancel my order?

Order Management

I'm having trouble logging in

How do I sign up to receive Roseland newsletters?

How do I unsubscribe from Roseland newsletters?

How do I request the deletion of my personal data?

Account

Do you have a privacy policy?

Do you have a sustainability policy?

Other

How do I track my order?Updated 2 months ago